If you’re struggling to have a difficult conversation, you’re not alone. I developed this four part RUUM framework to help guide emotionally effective conversations. (Note: This framework has its roots in the Mayer-Salovey-Caruso model of EI, which accurately sees emotions as crucial guides to our thinking and actions.)
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Susan David
Susan David, Ph.D. is one of the world’s leading management thinkers and an award-winning Harvard Medical School psychologist. Her TED Talk on the topic of emotional agility has been seen by more than 10 million people. She is a frequent contributor to the New York Times, Washington Post, and Wall Street Journal and often appears on national radio and television. Learn more.
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