It’s clear which emotions are acceptable at work: Happiness and enthusiasm are welcomed, but sadness and fear are usually awkward and taboo. However, the idea that employees should only display “positive” emotions at work often results in organizational failures.
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Susan David
Susan David, Ph.D. is one of the world’s leading management thinkers and an award-winning Harvard Medical School psychologist. Her TED Talk on the topic of emotional agility has been seen by more than 10 million people. She is a frequent contributor to the New York Times, Washington Post, and Wall Street Journal and often appears on national radio and television. Learn more.
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